TERMS - Canvas Prints - Photos to Canvas Prints | Bigprints Canvas Fast

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Terms and Conditions (the small print)
bigprints.com.au regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all bigcanvasprints.com.au users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact us on 02 8002 3004.
Collection of Information
In order to use the bigprints.com.au website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by bigprints.com.au is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from bigprints.com.au customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@bigprints.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@bigprints.com.au
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
bigprints.com.au uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@bigcanvasprints.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
bigprints.com.au may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
bigprints.com.au does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the bigcanvasprints.com.au site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of bigprints.com.au.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
bigprints.com.au Security Policy
bigprints.com.au uses the PayPal Payment Gateway for its online credit card transactions.PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by bigprints.com.au or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within PayPal’s bank-grade data centre, further protecting your credit card data.
PayPal is an authorised third party processor for all the major Australian banks.
PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by bigprints.com.au.
For more information about PayPal and online credit card payments, please visit PayPal.com.au
Delivery Policy
Canvas Prints
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your orderwithin a few minutes of ordering. We will attempt to send your goods via Courier within 4 working days, unless alternative arrangements have been made.
If you wish to query a delivery please contact us at orders@bigprints.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 100% day money-back guarantee from the time you receive the goods. Please email us at orders@bigprints.com.au within 10 days if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to canvas prints which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All canvas prints must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. bigprints.com.au will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Uploading Images and Copyright Policy
By submitting these images to Bigprints for processing, canvas printing, or digital services, I (we) acknowledge that I (we) have read the Copyright Notice to Customers and the terms and conditions posted herein and agree to be bound by them as conditions to the provision by Bigprints of the services requested.

Bigprints respects the intellectual property of authors and creators of visual images and we ask our customers to do the same.
A copyright exists in nearly all images and artwork, even ordinary family photos. In general, the copyright is owned by the person who took the photograph. Separate copyrights may reside in the photograph and its subject, if it is itself a work of art. A copyright in an image is created. A copyright in an image need not be registered- it exists as an ownership right when the image is created or photograph shot. Copyright vests in its owner the exclusive right to make copies, publicly distribute copies, publicly display the work, and prepare other works based on the original. It is generally illegal to copy, print or digitally reproduce photographs or art created by others without their permission. The life of a copyright extends beyond 50 years from the death of the life of the author and often resides in his or her estate, successors, or assigns. International law imposes both civil and criminal penalties for violation of a copyright. Bigcanvasprints and its customers are each subject to the copyright laws.

Photographers and portrait artists invest time and creative energy in composing and creating their works. The price of their professional services is generally based upon the expectation that customers will purchase their prints from them. Sometimes, if the prints are obtained elsewhere, the photographer and artist loses the opportunity to recover a fee for the effort expended. Photographers and artists also are concerned with the artistic integrity of their works: since their name is associated with their works, they want to control how the reproduction looks. There may be other reasons. You are encouraged to discuss these issues with the professional. That way his or her position can be fully explained, and you can purchase or obtain permission to order the additional copies you desire.

Images downloaded from the internet or scanned or copied from print publications should be presumed to be protected by copyright. While images downloaded from the internet are rarely free of speculation even as to their original source (the creator or copyright holder is often not the web site hosting the image), permission from print publications or the copyright holder to whom they may direct you, may resolve a potential copyright problem.

If we cannot make the copies or provide the digital services for you, go to your photographer or the source and request them. A professional photographer or artist will do their best to see that your needs are met. If they cannot make the copies, they may authorize you or us to make them. A consent form is available for your use.

Whatever incentive you feel a copyright holder may have for protecting his or her rights, you must appreciate that the copyright is protected by law. If you have any doubts, please secure the necessary rights or postpone your submission of the image to us for processing. If you have any questions as to what is legal that Bigcanvasprints cannot resolve, you should consult a lawyer who specializes in copyrights or go to the Australian Copyright Council site for more information http://www.copyright.org.au/information/basics.htm
By using the services of bigprints.com.au, I (the customer) represent that I have read the Copyright Notice to Customers that appears on the Bigprints web site (www.bigprints.com.au) and am familiar with the copyright laws governing reproduction of copyrighted materials. I represent that the content of any images that I submit to you (Bigprints) for processing, printing or other digital image services was originally created by me and that I am the sole owner of the copyright therein, and I authorize you to perform the services requested, including the alteration, making of copies or the preparation and publication of derivative works based on the image, or, if I am not the copyright owner, that I have reviewed the prior written authorization of the copyright owner to submit the works to you and for you to perform the services I have requested, including the preparation and publication of derivative works, and that I must provide such written authorization to you upon request.
I agree to defend and indemnify you, including your officers, directors, employees, affiliates, licensors, web host, information providers, and agents, and hold them harmless from any and all liability, expenses, damages and costs, including you reasonable attorney fees and the costs of complying with any order, arising out of this agreement, including violation of statute, negligence, breach of contract, common law tort, or otherwise, without limitation.
Privacy Policy of www.bigprints.com.au

This Application collects some Personal Data from its Users.
Personal data collected for the following purposes and using the following services:
    • Contact the user
      Personal Data: surname, email address, country and name
    • Mailing list or newsletter
    • Contact form
    • Personal Data: surname, email address and first name

Manage contacts and send messages

Personal Data: name, surname, email address phone

Interaction with social networks and external platforms
Like button and Facebook social widgets
Personal Data: Cookies and Usage Data

contact info
  • Webmaster
    Bigprints Pty Ltd
    Email address  : admin@bigprints.com.au
  • Last modification: 17 May 2018

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